Support Policy


It is the policy of Qatalytic to handle all support requests via our forum as our top priority. By posting on our forum, you will access our entire group of engineers. Response time is typically 5 minutes or less during our regular business hours. When possible, we also respond to forum posts in the evenings and weekends.


We also provide email support for customers who do not wish to post on our public forum. The availability of email support depends on the department, and typically take about an hour for us to respond during our regular business hours. To obtain email support, please use our Contact Us page. You will be required to submit a email request on our web site and you MUST be Logged in to contact us. For technical questions, we try to responds during the work day, and sometimes during the evenings and weekends. If you have a urgent request, please try our forum.

Phone Support

Phone support is available for Qatalytic Industrial Devices ONLY, and requires an appiontment.

All products found in the IoT Devices category are not supported by phone. These products are supported on our forum